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Search guides from the knowledge base, or open a ticket and an engineer will pick it up, any time of day.
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How to Connect to Your Workspace via RDPTechnical SupportUnderstanding Billing and PricingBilling & PaymentsGetting Started with Your First WorkspaceGetting StartedInstalling Software on Your WorkspaceInstances & Workspaces
Articles open in the knowledge base inside the Infraista console.
Open a ticket24/7 engineers, with attachments and email updates.Go to console →Knowledge baseStep-by-step guides for every product.Browse guides →Billing questionsPayment methods, credit, invoices and referral credit.Billing articles →Talk to SalesSizing, custom builds and volume pricing.Contact us →
How support works
Every customer gets 24/7 ticket support from engineers. No tiers, no phone trees.
- 1Open a ticketFrom the console, pick the resource it is about and describe the issue.
- 2Attach detailsAdd logs, screenshots or config files so we can start right away.
- 3An engineer repliesDay or night, a support engineer picks it up and works it through.
- 4Stay in the loopEvery update arrives by email, and the full history stays in the console.
First response target: 45 minutesUrgent issues: Mark the ticket Urgent: an engineer responds within 45 minutes, 24/7
Still stuck?Open a ticket from your console. Attach logs or screenshots and you'll get email updates as we work on it.Open a ticket
Planning something new?For sizing, custom configurations or volume pricing, talk to our sales team.Talk to Sales