This SLA describes our uptime commitment for Cloud Servers.
1.Uptime commitment
We commit to 99.9% monthly uptime for Cloud Servers (VPS): Cloud, Optimized and Turbo. This SLA covers Cloud Servers only; other Infraista products carry no uptime commitment.
2.How uptime is measured
Downtime is a period during which a Cloud Server is unreachable due to a failure of Infraista’s infrastructure, as confirmed by our monitoring.
3.Exclusions
The SLA does not cover downtime caused by:
- Scheduled maintenance announced in advance.
- Your own software, configuration or actions.
- Suspension for non-payment or Terms violations.
- Events outside our reasonable control.